Here at Victory Real Estate, we pride ourselves on our unequaled customer service – both to our property owners and our treasured tenants. Without happy, content and satisfied tenants, we will have a higher property turn-over which costs our property owners more in the long run.
That is why we are always looking for ways to take our tenant services up and over the top. Well, we believe that we have done it this time. While we have always offered our tenants a rapid response to their maintenance issues, we are improving our service.
We now offer all of our tenants a 24-hour, 7 day a week, 365 days a year call center that will handle all of your maintenance requests.
What is more, each and every call will be answered in person. You will never need to leave a message and hope someone responds. Our maintenance team will be there for you anytime you need us.
This service will benefit our property owners as well. Say a pipe breaks at 2 am. in one of our managed buildings. Most property management companies don’t open until 8 am. You can call and leave a message, but no one will hear you for 6 hours. It is up to the tenant to deal with it in the interim. Meanwhile, who knows what is getting damaged and the cost and time it will take to repair everything. Plus, the property owner will be stuck with a hefty water bill.
In our opinion, that is not property management. Our call center will receive your call and dispatch a repair person immediately for all emergencies – no matter when they happen. Standard, non-emergency repair issues will be assigned to the most qualified specialist on our team and they will come at a time that is convenient for you.
All calls and service requests will be tracked through our integrated property management software. We will touch base with each tenant to make sure the work was completed. We can even track the time the repair personal takes to complete the job which allows us to ensure our property owners that no time or money is wasted.
The number for our 24/7 Maintenance Call Center is (910) 447-9495 option 3.
We also offer an online maintenance request service at http://victoryrealestateinc.com/tenant-portal-login-center/
We are committed to providing the best in property management customer care. We will continue to look for new ways to save our clients time and money by improving our services. If you have any ideas, questions or concerns please let us know. We would be happy to hear from you