What Should a Tenant / Renter Do with a Water Leak?

Our life depends on water. We use it every day. We would be dead without it. But, when water is spraying all over the place or dripping from the ceiling above us, we don’t want that kind of water. We are going to share what to do with a water leak in your rental house or apartment. All water leaks need attention – even the small little drip, drip, drip leaks.

What to do with a Minor Water Leak

Minor water leaks are easily dismissed, ignored or forgotten. But as your property manager, please do not ignore them. Long term water leaks can cause severe structural damage over time. It will cost you money every single month in the form of a higher utility bill. What is more, if it is an obvious water leak and a tenant does not report it and it damages the unit, the costs of the repair will need to be deducted from the security deposit. So, please for your own sake, do not ignore any water leaks.

A minor water leaks can include the following areas:

  • Dripping faucets
  • Running toilets
  • Failed Shut-off Valves
  • Drippy joints
  • Dysfunctional dishwashers
  • Improperly installed garbage disposals
  • Old hot water tanks, etc.

Before you call us or submit a repair order online, see what you can do to remedy the situation. Your 10 minutes fixing a small leak can help to keep our costs down (including your rent) and it can save you the hassle of dealing with a repairman. Here are some links to help you fix a minor water leak.

Dripping Faucets

Running Toilets

Shut-Off Valve Leaks

Sink Traps and Joints


Garbage Disposals

Hot Water Tanks

If you feel they are beyond your skills, or you do not have the time or the desire to fix it yourself, then by all means give us a call rather than ignoring it.

What to do with a Major Water Leak

Turn off the Water and Call Us Immediately!

If you have water spraying anywhere in the house or it is leaking from upstairs, you need to call us ASAP at either 919.249.8555 or 910.447.9495. Once you call us, we will immediately respond to the situation and send someone out to fix it as quickly as absolutely possible. Here is what you can do in the meantime:

  • Turn off the water from the source (i.e. the closest shut-off valve)
  • If the water is leaking from the ceiling, place buckets under the leak and try to contact the tenant upstairs.
  • If the water leak is near any electrical outlets, turn off the electricity at the breaker box.
  • Use towels or mops to soak up as much water as possible to prevent further damage.
  • Move belongings to a dry area.
  • If the electricity is still on, use a fan to dry out wet areas.

Water leaks, no matter how small, should not be ignored. Every drip you save is a reduction of your water bill and hence money in your pocket. Quickly fixing water leaks also will keep your unit in better condition and make living more comfortable. If you have any questions or concerns, please give us a call or send us an email and we would be happy to talk to you about them.


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