It is crucial that you notify us in advance if you are traveling a long distance for your appointment, especially if it will be a self-guided lockbox tour. Electronic lockboxes are inherently a bit unreliable, we need to make special arrangements for you.
Quick Summary
Hi! Thanks for your interest. Many of our homes are self-show eligible and you’ll have instructions on how to handle that any minute if you inquired about an eligible home.
If you don’t receive that, it is either being updated and not shown for a bit.
Or we need to schedule staff showings. Either way, we’ll update you asap. You can inquire for more details on our website chat in the bottom left. If not online we’ll email you.
If you were notified that your request was denied, the most common reasons that tend to be resolvable are a move date that’s too far out, or a pet situation that might need clarification. We will try to have the owner make exceptions for certain pets if the credit score is exceptional. If pets aren’t allowed there won’t be exceptions trust us, we tried hard.
To help keep you better informed on the status of homes that aren’t available to view yet so you don’t need to reach out for individual updates, we created an update list. Use the button below and bookmark it and you can keep an eye as we add information and updates.
Long Distance Travel to View
Self showings are great but the boxes do jam and go dead so if you’re traveling a distance notify us for special instructions
Location Problems
To reduce fraud our system requires that you share your location and be relatively near the home. You won’t be able to schedule for someone else to view and get a code, they will need to themselves.
Dead Lockbox Battery
If you have a 9-volt battery you can plug it into the bottom of a box and use your code normally even if the battery is dead inside.
We Aren’t the Decision Maker
The homeowner by law makes all final decisions on pets, credit standards etc. We try to guide and influence them but it’s often futile or has already been tried.
Evictions
We simply do not accept past evictions. They are always declined. Here are details on qualifying
Wait Lists
Especially during busy periods our account managers might be a bit slow to update you on the status of a home that’s on the wait list. 9 times out of 10 it’s being updated, or it’s occupied and someone will soon schedule a showing with you directly, or more likely we will complete the job, take it off the wait list and you’ll be invited to schedule a self-showing.
Self-Showing Help & Instructions
If you have a showing emergency try to text 910.447.9495, and use our website chat. The emergency maintenance line is a 3rd party and won’t deal with lockbox issues.
Be the first to view your next rental home. Using our self-showing tenant turner lockboxes is easy and convenient! Dawn to dusk viewing seven days a week, instantly chat with a property manager via text, and enjoy safe and secure rental property tours of the future.
This page is intended for potential residents who are in the field self showing a property. This service is a powerful feature that tenants almost always love when working well, but due to battery failure, people accidentally forgetting to replace keys etc it is far from fail-proof. We’ll do the best we can to work with you
We’ve created this page to address 3 common issues. Sometimes the issue is just a simple code problem, or user issues, and we can often resolve them over the phone, or by chat. You can get priority treatment during hours (reserved for semi-emergencies) by dialing 910.447.9495 (or any of our numbers) and choosing option 9 at the first recording
You can also attempt to reach us on digital chat here. We’re still testing this option but are often available
Finally, the most common issue that we can’t do much about is a dead battery. We test before we put them in, but an active rental can burn through new batteries pretty fast, and we also can’t be ridiculously wasteful. If you happen to have a 9-volt battery, you can attempt to plug it into the bottom of the box to get temporary access
If you are particularly worried about any of these issues and more, just schedule an in-person showing instead. That’s an option, just ask. If you’re coming from a long way, etc that’s probably best. We apologize for any trouble this system may cause but hopefully you’ll understand that we took these steps to alleviate problems the best we could
Below you’ll find a video and additional how to information
This page is intended for potential residents who are in the field self showing a property. This service is a powerful feature that tenants almost always love when working well, but due to battery failure, people accidentally forgetting to replace keys etc it is far from fail-proof. We’ll do the best we can to work with you
We’ve created this page to address 3 common issues. Sometimes the issue is just a simple code problem, or user issues, and we can often resolve them over the phone, or by chat. You can get priority treatment during hours (reserved for semi-emergencies) by dialing 910.447.9495 (or any of our numbers) and choosing option 9 at the first recording
You can also attempt to reach us on digital chat here. We’re still testing this option but are often available
Finally, the most common issue that we can’t do much about is a dead battery. We test before we put them in, but an active rental can burn through new batteries pretty fast, and we also can’t be ridiculously wasteful. If you happen to have a 9-volt battery, you can attempt to plug it into the bottom of the box to get temporary access
If you are particularly worried about any of these issues and more, just schedule an in-person showing instead. That’s an option, just ask. If you’re coming from a long way, etc that’s probably best. We apologize for any trouble this system may cause but hopefully you’ll understand that we took these steps to alleviate problems the best we could
Below you’ll find a video and additional how-to information for the registration process, and operating the box. Thanks!
Easy online scheduling 7 days a week from dawn to dusk with self-showing tenant turner lockboxes!
Text with the property manager instantly!
Safe, secure, private viewing!
Moving from out-of-town? Don’t rely on 2D images to see your 3D home. See your next home in its true form! Many of our homes offer 3D virtual tours where you can view spaces in spectacular detail and measure rooms and features all before packing.
